Case study · SaaS platforms

Intelligent support desk

A multilingual copilot + supervisor workflow that resolves Tier 0–2 tickets, escalates safely, and reports measurable impact.

↓ handle time↓ escalation rate↑ CSAT
Support desk case study visual showing a modern helpdesk interface concept.

What we shipped

Highlights

Tool calling with approvals and rollback strategies.

RAG over product docs, tickets, and billing knowledge.

Dashboards for quality, safety events, and deflection.

Delivery flow

Steps, nodes, and measurable outcomes

A visual, supervised flow that teams can understand—and improve weekly with telemetry.

Support desk case study visual showing a modern helpdesk interface concept.

Retrieve the right context

RAG over docs, tickets, and product data—so answers are grounded and consistent.

Step 1

Retrieve the right context

RAG over docs, tickets, and product data—so answers are grounded and consistent.

  • Versioned knowledge bases and embeddings.
  • Multilingual coverage for global teams.
  • Evidence links to reduce hallucinations.